1Introduction
Merry Parts operates the website and mobile application. This Privacy Policy explains our online information practices and the choices you can make about the way your information is collected and used.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
2Information We Collect
We may collect information about you in the following ways:
- Personal Information: Name, email address, phone number, shipping address, and billing address.
- Account Information: Username, password, and account preferences.
- Payment Information: Credit card details processed securely through payment gateways.
- Usage Data: Information about how you interact with our website, including pages visited and time spent.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies: We use cookies to enhance your browsing experience.
3How We Use Your Information
We use the information we collect for various purposes:
- Processing and fulfilling your orders
- Sending order confirmations and updates
- Responding to your inquiries and providing customer support
- Improving our website and services
- Sending promotional emails and newsletters (with your consent)
- Analyzing website usage and trends
- Preventing fraudulent transactions
- Complying with legal obligations
4Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share information with:
- Service Providers: Payment processors, shipping companies, and hosting providers
- Legal Requirements: When required by law or to protect our rights
- Business Partners: With your consent for specific purposes
All service providers are contractually obligated to maintain the confidentiality and security of your information.
5Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our website uses SSL (Secure Socket Layer) encryption to protect sensitive information during transmission. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.
6Your Privacy Rights
Depending on your location, you may have the following rights:
6AIndia: Digital Personal Data Protection Act 2023
For users located in India, we process your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Your rights as a Data Principal under the DPDPA include:
- Right to information about the personal data being processed and the purposes of processing.
- Right to correction and erasure of inaccurate or incomplete personal data.
- Right to grievance redressal by contacting our Grievance Officer (see Section 11).
- Right to nominate another individual to exercise your rights on your behalf in the event of death or incapacity.
Data Retention: We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Order data is retained for a minimum of 7 years as required under Indian tax and accounting regulations. You may request deletion of your account data at any time (subject to legal retention obligations) by contacting our Grievance Officer.
Where we rely on your consent to process personal data, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
7Cookies
Our website uses cookies to enhance your user experience. Cookies are small files stored on your device that help us remember your preferences and analyze usage patterns. You can configure your browser to refuse cookies or alert you when cookies are being sent.
8Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites before providing your information.
9Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
10Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by updating the "Last Updated" date and posting the revised policy on our website.
11Grievance Officer & Contact Us
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are provided below:
Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt, in accordance with applicable law.
12Company Information
Legal Entity: (operating as Merry Parts)
CIN:
Registered Address:
Last Updated: June 2026